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Work

Reviving engagement
with gamification

Reviving engagement
with gamification

Reviving engagement
with gamification

John Lewis & Partners

Lead designer

2023 - 2024

Web

Post-purchase engagement was fading fast

Post-purchase engagement was fading fast

Post-purchase engagement
was fading fast

What started as a festive experiment

What started as a festive experiment

Turned into a scalable engagement engine. Across two campaigns, we increased return visits, generated buzz on social, and drove hundreds of thousands in revenue, proving that playful design can drive serious business impact.

The impact

-

0

%

Exit rate dropped

£££

Six-figure revenue uplift

0

%

Conversion rate post-play

0

%

Of players
created accounts

The impact

-

0

%

Exit rate
dropped

£££

Six-figure
revenue uplift

0

%

Conversion rate
post-play

0

%

Of players
created accounts

The impact

-

0

%

Exit rate
dropped

£££

Six-figure
revenue uplift

0

%

Conversion rate
post-play

0

%

Of players
created accounts